Southern Phone’s award winning customer service team will deliver a customer service solution to your community that is second to none.Enquire Now
The award-winning Australian customer service team that provides tailored contact centre solutions, including after hours call response, escalation and surge management capabilities in a scalable environment.
Our services can be tailored to your precise needs, with inbuilt scalability and flexibility to cater for evolving environments.
Every time your customers call us, they will speak to a regional Australian ... no voice prompts, no computers ... every time.
Your customers will get the best service because our customer service team has won the Roy Morgan Award for customer satisfaction three years running ... 2013, 2014 and 2015 ... with a 91% customer satisfaction rating
Open 24/7/365 with the flexibility to meet your needs. Inbound capacity currently at 5000 calls a day and can be increased to meet demand.
We understand that one size doesn’t fit all. Contact us and we'll collaborate with you and develop a tailored solution that will meet your unique needs.
Uniquely owned by local government. Profits are returned to regional Australian communities via dividends to our shareholders and through our community grants scheme.
Recognised by Roy Morgan Research with the No. 1 Customer Satisfaction Award for the past three years.
“If more people take up Southern Phone, which was established through local government to generate jobs, the better it is in terms of local jobs, and secondly in terms of the return back to local government for better community infrastructure and services.”