1800 669 243

Australia's on-shore contact centre solution for Local Government

Southern Phone’s award winning customer service team will deliver a customer service solution to your community that is second to none.

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The award-winning Australian customer service team that provides tailored contact centre solutions, including after hours call response, escalation and surge management capabilities in a scalable environment.

Contact Centre Solutions

Contact Centre Solutions

Our services can be tailored to your precise needs, with inbuilt scalability and flexibility to cater for evolving environments.

Call On Us

Call On Us

Every time your customers call us, they will speak to a regional Australian ... no voice prompts, no computers ... every time.

Award Winning Service

Award Winning Service

Your customers will get the best service because our customer service team has won the Roy Morgan Award for customer satisfaction three years running ... 2013, 2014 and 2015 ... with a 91% customer satisfaction rating

Flexibility

Open 24/7/365 with the flexibility to meet your needs. Inbound capacity currently at 5000 calls a day and can be increased to meet demand.

Flexibility

Tailored Solutions

We understand that one size doesn’t fit all. Contact us and we'll collaborate with you and develop a tailored solution that will meet your unique needs.

Tailored Solutions

Australian Owned

Uniquely owned by local government. Profits are returned to regional Australian communities via dividends to our shareholders and through our community grants scheme.

Australian Owned

Award Winning Customer Service

Recognised by Roy Morgan Research with the No. 1 Customer Satisfaction Award for the past three years. 

Award Winning Customer Service

“Just a short note to acknowledge the excellent service I have received from your company. My experience with your staff whenever I have had to make contact has been friendly, helpful and most importantly very easy. Many thanks and keep up the good work.”

Jan
November 2014

Southern Star is an approved contractor with Local Government Procurement

Southern Star is an approved contractor with Local Government Procurement

We're Trusted By

Randwick City Council Wingecarribee City Council
Albury City Council Warrumbungle Shire Council Eurobodalla Shire Council Palerang Council Bega Valley Council Campbelltown Council Queanbeyan City Council Shoalhaven City Council Wollongong City Council Yass Valley Council Murray Shire Council Gilgandra Shire Council

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Or call us on 1800 669 243