Southern Star is an award winning Australian contact centre solution for government agencies. We are 100% Australian owned by local government, returning profits to communities through dividends and community grants. We are part of Southern Phone, a full service telecommunications provider.
Southern Star is Southern Phone’s contact centre solution for government agencies. We were developed as a response to an identified need for an on-shore customer service solution that provides a quality experience to government agencies and their clients. Based in regional NSW, Southern Star operates a 110 seat contact centre that provides high quality contact centre services including after-hours call processing, emergency response, escalation and surge management.
Southern Phone is an unlisted Public Company and only local government councils can be shareholders. No individuals may own shares in the company which means that all profits are returned to the community through our local government shareholders.
On top of helping Australians connect, we return dividends to our local council shareholders. This has meant that in the past few years we have returned more than $10.6 million to Australian communities. In 2014, we introduced the Southern Phone Community Grants Scheme as a way to further extend our support for regional communities. This scheme saw us donate $25,000 to each of our local council shareholders, which they could then share between well-deserving groups within their local regions. This was our $1 million commitment to regional Australia. We are proud to be running this Grants Scheme again in 2015.
“ $12.6 million to regional Australian communities ”