Our 24/7/365 state of the art contact centre delivers your customer service solutions:
We’ll field any calls that are outside of your normal business hours, ensuring your service to your clients continues.
If an out of hours call does not require immediate attention, we will notify your team through our automated real time ticketing system.
Where an out of hours call requires immediate attention, the details will be captured and referred to your team for action.
Where an emergency situation requires reference to another authority (eg: police or SES), the authority will be contacted directly, and your team will also be notified.
If your reception needs support, we can provide that support through a personal answering and message taking service.
When your staff are required to work remotely, we will monitor their safety by making regular contact.
Where you wish to follow up with your customers to record satisfaction levels, for example.
Where you wish to gather information about your community’s needs and preferences.
If you require additional bespoke services tailored to your needs, they are available upon request.
Offering tailored levels of support, from essential through to comprehensive. Let us collaborate with you to design a solution specifically for your needs.
|Out of hours call response||yes||yes||yes|
|Staff Welfare Monitoring||yes||yes|
|Outbound Call Services||yes|
|Dedicated emergency line (1800 service for LGA)||yes|
|Other Services||By Negotiation||By Negotiation||By Negotiation|