1800 669 243

Our Services

Our 24/7/365 state of the art contact centre delivers your customer service solutions:

Out of hours call response

Out of hours call response

We’ll field any calls that are outside of your normal business hours, ensuring your service to your clients continues.

Real-time ticketing

Real-time ticketing

If an out of hours call does not require immediate attention, we will notify your team through our automated real time ticketing system.

Escalation

Escalation

Where an out of hours call requires immediate attention, the details will be captured and referred to your team for action.

Emergency Response

Emergency Response

Where an emergency situation requires reference to another authority (eg: police or SES), the authority will be contacted directly, and your team will also be notified.

Surge Management

Surge Management

If your reception needs support, we can provide that support through a personal answering and message taking service.

Staff Welfare Monitoring

Staff Welfare Monitoring

When your staff are required to work remotely, we will monitor their safety by making regular contact.

Outbound Call Services

Outbound Call Services

Where you wish to follow up with your customers to record satisfaction levels, for example.

Market Research

Market Research

Where you wish to gather information about your community’s needs and preferences.

Other Services

Other Services

If you require additional bespoke services tailored to your needs, they are available upon request.

Offering tailored levels of support, from essential through to comprehensive. Let us collaborate with you to design a solution specifically for your needs.

Our Service Tiers

Service Essential Assisted Comprehensive
Out of hours call response yes yes yes
Real-time ticketing yes yes yes
Escalation yes yes yes
Emergency Response yes yes yes
Surge Management yes yes
Staff Welfare Monitoring yes yes
Outbound Call Services yes
Market Research yes
Dedicated emergency line (1800 service for LGA) yes
Other Services By Negotiation By Negotiation By Negotiation

More questions? Need a quote?

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Or call us on 1800 669 243